Frequently Asked Questions
Prepared by the Education and Communication Steering Committee for the South Transfer Center.
Call 877-549-9337 or 877-549-XFER
What HCA hospitals will the South Transfer Center support?
All of the East, West, and Central Florida HCA Hospitals and any non-HCA hospital who contacts the Transfer Center for a transfer.
Are there other HCA Transfer Centers?
Yes there are seven Transfer Centers within HCA including two in the National Group, one in North Florida and ours here in South Florida.
Where is the South Transfer Center located?
The Transfer Center is located in an MOB on the University Hospital Campus in Tamarac, Fl.
What is the organizational structure of the South Transfer Center?
The Transfer Center has a Director and a Manager. The Director currently reports to the Division CFOs.
Are all patient transfers handled by the South Transfer Center?
YES, every type of transfer should utilize the Transfer Center
What type of reports can we expect to get from the Transfer Center?
Central Logic is the Transfer Center software used by HCA Transfer Centers which provides a wide variety of reports that show physician transfer choices, number of transfers, payor mix and other valuable market intelligence. These reports will be made available to hospital leadership.
Does the Transfer Center have a medical director?
Yes. The Transfer Center will have a designated Medical Director.
What is the staff makeup at the South Transfer Center?
The staff is comprised of RNs,Paramedics and EMTs.
How will the Transfer Center know which physicians are on call?
The Transfer Center system allows the agents to access and view physician on call schedules real time as they are updated by the hospital’s med staff.
Can physicians call the South Transfer Center for a transfer directly?
Yes. There will be a direct line for all physician calls that will be answered by an agent. Sending physicians are one of our key customers.
How does case management fit into the Transfer Center process?
Case Management will be freed of the tasks of arranging transportation and have more time to perform the qualifying admission tasks.
Will the Transfer Center agents have access to facility preference info?
Yes. There has been significant data gathering on hospital specialties, transport providers, contacts, etc. conducted prior to the opening of the Transfer Center. This information will be available to agents, additionally, they will receive specific training to obtain needed information from all callers.
What happens when an on-call physician doesn't want to see or take a patient?
Escalation Protocols have been built and will be used as needed to address these situations. Generally, the on call hospital administrator will be notified and the sending physician will be referred to the next facility.
Will trauma patients be transferred across county lines?
Trauma guidelines establish where Trauma patients must go. In life and limb threatening cases, we always yield to what is in the patient’s best interest
Who arranges the transportation for the non HCA facilities?
The Transfer Center will coordinate both HCA and non HCA transfers.
Will patients be transferred to non-HCA facilities if they are the nearest?
The ultimate decision is with the physician and based on patient need. The Transfer Center will offer HCA availability, and assist in all transfer.
Are there any service lines that will not be governed by the TC?
The Transfer Center should be notified of all transfers.
Are transfer conversations recorded? Is audio documented in patient record?
All inbound and outbound calls will be recorded. Robust reports are available from the Transfer Center recording software for all transactions. The audio is not part of the Medical Record, it is used for quality control purposes and is available to hospital administrators if there is a need.
What about burn transfers?
Burns are sent to the nearest appropriate center.
What about Miami Children’s or other high specialty needs?
Specialty needs of the patient are always the priority.
How was the rollout or “go live” schedule determined?
The go live schedule was determined based on Meditech Market and other criteria related to geographic markets. The “go live” date is when all of that facility’s transfers are to begin to go through the South Transfer Center.
Will behavioral health transfers be managed by the Transfer Center?
The Transfer Center will support Behavioral Health transfers. However, this is a specialty admission that requires qualifying criteria. The TC does not (at this time) do qualifying for patient admissions.
What if CT scans are down? Will Transfer Center handle the redirection?
Yes. When the receiving center notifies that their CT scan is down the TC will redirect as needed.
Are surgery centers included in the Transfer Center?
Surgery Centers are not in current scope for the Transfer Center, but may be considered as part of the growth plan in the future.